Arrive as a Guest, Leave as a Friend

A few weeks ago, I extended a business trip by a couple of days to explore a new area of the country I had never seen. Going to for recommendations for a place to stay in Durango, Colorado, a small mom and pop motel kept appearing as the #1 place to stay. Deciding to be adventurous and break out of the franchise hotel chains, I made my reservation at the Adventure Inn.

My expectations were not too high, but what a delightful surprise it was! From the moment, I stepped into the lobby, the friendliness exuded through every employee I met. The motel room was perfect for my needs and very clean. Little details had been thought through for the typical guests.

The biggest Wow came from the check-in lobby area and the front desk clerk. There was a huge television monitor screen that filled a great portion of the wall. When I asked about recommended restaurants, the clerk was able to pull up a life size picture of the restaurant and show me its interior and menu. What an easy way to make a choice. He could also show me real time pictures of the passes to know if they were clear or too dangerous for driving.

Each guest was made to fill like a special guest. The time to learn a little about each one and their reason for being in Durango, helped the clerk customize and relate the most relevant information to make their stay a better one. I enjoyed my stay and appreciated the individualized treatment so much, I convinced a couple friends to stay at Adventure Inn a few months later and I joined them too. That’s what a loyal customer can do for your business. And in today’s world of many hotel choices, that’s the secret that Adventure Inn knows will be the key to their success.

Share This Story!

About Author

You may also like