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domino effect

  • blog2
  • Posts Tagged "domino effect"
May 2, 2012

Intolerable Service Exists….

Corporate , Customer Service , Financial , Healthcare , Higher Education , Hospitality , Non-Profit , Retail
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  Philip Crosby, the leader in quality management, once said, “You have to lead people gently toward what they already know is right.” Most everyone knows that giving good customer service is the right thing to do, so why doesn’t it happen more often? There are many reasons I can think of: • Everyone brings […]
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