The two things that customers dislike the most is being transferred to another person and having to reexplain their situation. By having a system in place that allows the employee who picks up the call to be able to review the customer information and interact with other employees who may be needed to help with […]
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I recently was on a Jet Blue flight returning from Denver to Orlando when it was announced the flight would be delayed three hours due to weather conditions in Denver. With the two hour time difference and three hour flight, I now would not be arriving home till 5 a.m. in the morning. […]
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