It’s that time of year when everyone is busy preparing for the holidays and having to add one more thing to the list can create anxiety. This is especially true if that one more thing to do includes going to the local Tax Collector’s office for a needed license. However, I was very pleasantly […]
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In today’s fast paced world, you don’t have long to create an emotional connection with your customers to build strong customer loyalty. Here are three phrases that can be used to speed up that connection. They are easily remembered by the acronym CUS. CUS stands for: I’m concerned… I feel uncomfortable… I feel scared… CUS […]
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On-line communication is a critical component of the communications that are being sent in today’s world as more and more of work is being done remotely and digitally. Here are a few tips on how to make the best impression whether it is responding to a customer order, question, or internal dialog with another colleague: […]
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People are getting tired and you can see the exhaustion in their faces and hear it in their voices. Some are tired from the lockdown of the virus, the worry of the virus, losing their incomes, feeding their families, the protests, the fear of the future, etc. When you have a customer that expresses such […]
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    Most businesses work very hard to market and attract new customers. However, few organizations work as hard at keeping those customers and many of those customers fall through the cracks and don’t come back. Studies show that it costs 5 to 7 times more to get a new customer than the cost of […]
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    Knowing the connection of one’s work with the higher purpose of the organization is a great motivating factor for most employees. It reminds every one of the reason why they are doing the job tasks they are doing. Many times, an employee’s tasks, especially those that are routine and methodical, seem small and […]
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  Teri Yanovitch Speaker, Trainer, Consultant, Author 407.788.7765 How to Keep Your Students from Leaving. Teri Yanovitch, keynote speaker, author, and former Disney Institute trainer, teaches the keys to upgrading customer service in higher education. If your institution wants to stay on the leading edge of student choice, her firm will help you identify opportunities […]
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