1. Share your vision of what exceptional service looks like for your department. 2. Show enthusiasm and energize others with your commitment to Service Excellence. 3. Exhibit a sense of urgency in achieving goals and objectives. 4. Encourage teamwork within your department and with other departments. 6. Hold yourself and your staff accountable to established […]
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If you truly want to create a culture of Service Excellence in your institution, customer service training should have a three-pronged approach. The first prong should be focused on management training and shaping the environment. The second prong should be focused on customer service skills and technique training to give all staff a set of […]
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