Ultimately, customer loyalty can’t be bought, it must be earned. One of the best ways to earn that loyalty is through engaging the customer. Engaged customers provide you with an opportunity to wow and delight, and that’s what leads to winning their loyalty. Three ways that can foster customer engagement are: knowledgeable employees, service-oriented employees, and personalized service. […]
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Great customer service doesn’t need to be complicated, but it does need to be consistent. Walt Disney World is known for its cast members exhibiting friendly and courteous service seamlessly across all of their Parks. This level of service was not left up to chance or assumption. Guidelines for how cast members are to behave […]
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