A successful business owner once told me that as soon as he gets a call from a customer who has been buying a similar product from another company, he knows he can strike to steal that customer. Most customers are lazy and if their current provider is satisfying their needs, they won’t look around. But […]
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Getting started in your department on improving service to customers is not always easy.  These three steps will signal a stake in the ground that you are serious about making service excellence a part of how you expect to do business in the future. STEPS 1.Making my personal commitment visible and genuine to my employees […]
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