Hire nice people. It is in the top three reasons why guests say they keep going back to Disney: it’s because the cast members are friendly and courteous. If you truly want a culture of service excellence, it must start with the people you hire today. How does Disney do this? It starts with […]
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This week many college students are moving into their apartments and dorms to get settled in before their rigorous class schedules begin. Most colleges are very happy they have met their enrollment numbers for the semester, but now the real test begins, and it begins this week. Are we going to be able to retain […]
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