Higher Ed Closures to Triple

According to a recently released Moody’s Investor Service report, closure rates for small colleges and universities are expected to triple in the coming years. In addition, they predict increases in mergers and alliances for publicly funded institutions. All related...

How to Measure Service

If we want improvement in our processes, it is important to measure.  By not measuring, we don’t really know what or how big is our problem or obstacle.  I am often asked the question:  “How do you measure service?”  Below is a worksheet that may...