If managers truly want the delivery of excellent service to become a way of life in the department they lead, they must “walk the talk”. But, exactly,what are ways, a manager can do that? Following are seven simple actions for a manager to show in a visible fashion they are committed to customer service and […]
Read More
Many times when a potential client calls, they ask if they can hire me to do some customer service workshops for their customer-facing staff so they can create a better culture of service in their organization. I tell them “sure, I can do that, but are you really serious about creating a culture of service […]
Read More