The reasons that keep some organizations from being as successful as they could be with implementing a culture of Service Excellence include: 1. The effort feels like a program rather than a process. This reflects the idea management holds that this service business is one of finding the proper set of techniques to apply to […]
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Lip service is easy when it comes to giving great customer service. Of course, everyone says that giving great service is important, but companies that actually deliver it is rare. Why? Because it takes work, commitment, dedication and there are very few leaders who are willing to keep it as a focus. They want […]
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