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leading for service excellence

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  • Posts Tagged "leading for service excellence"
October 2, 2018

Why Service Excellence in Higher Education Can Fail

Customer Service , Higher Education
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The number one reason why an initiative focused on creating a culture of Service Excellence is not as successful in a college/university as it could be is: Senior Leadership Commitment. There is an old fable about a Pig and a Chicken walking down the road. The Chicken says: “Hey Pig, I was thinking we should […]
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