We all know that a higher education institution is not a theme park, it is not a vacation, it does not have rides, and it doesn’t have characters, so it is not Walt Disney World. But in their industry of theme parks, Disney is one of the most successful at keeping guests coming back. Are […]
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Why have those higher ed institutions that have implemented a culture of service excellence been successful? Three important reasons: 1. In a culture of service excellence, students and faculty feel they matter and belong. This is critical because students learn best where there is mutual care and respect. This is a part of the environment […]
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Summer college tours are in full swing. Across most university campuses, it is not hard to find large groups of young, curious faces following a designated school leader around a campus listening to a prepared spiel . It’s also not unusual to see a group of older adults (parents) trailing behind a few feet trying […]
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In recent surveys, 75% of college presidents and senior administrators feel they provide students with great customer service on their campuses. The majority of college leaders also believe that their staff and managers have been trained to deliver great service and there is a clear customer service vision on how to best interact with students. […]
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