Companies are starting to set dates for employees to return to their office spaces now that vaccinations are disseminating throughout the country. What a great time for the organization’s leadership to lay the foundation for a new culture that can coincide with the re-openings. 85% of business leaders have identified the “customer experience” is the […]
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Delivering exceptional customer service is a way of life. It is how world class organizations drive every employee to consistently look for ways to offer amazing service. It is a part of their culture that is communicated, measured, and rewarded. Interestingly, exceptional customer service doesn’t have to be something big and outrageous, it can be […]
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