A successful business owner once told me that as soon as he gets a call from a customer who has been buying a similar product from another company, he knows he can strike to steal that customer. Most customers are lazy and if their current provider is satisfying their needs, they won’t look around. But […]
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  Once in a great while you come across a company that blows your socks off with their customer service and that is exactly what has happened to me over the past few weeks in working with Vanguard investments. What is their secret? Three things: 1. Responsive. I have never had to wait more than […]
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Delivering exceptional customer service is a way of life. It is how world class organizations drive every employee to consistently look for ways to offer amazing service. It is a part of their culture that is communicated, measured, and rewarded. Interestingly, exceptional customer service doesn’t have to be something big and outrageous, it can be […]
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