Recognizing the customer experience is the competitive edge, savvy organizations know that it isn’t by luck or accident that transforming the current way of doing business with the customer is going to happen.They know it requires a methodical approach to ensure all employees from all departments and all locations can work together to consistently produce […]
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Many times when a potential client calls, they ask if they can hire me to do some customer service workshops for their customer-facing staff so they can create a better culture of service in their organization. I tell them “sure, I can do that, but are you really serious about creating a culture of service […]
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