From an organizational standpoint, the first best lesson I learned while working at Walt Disney World was to HIRE NICE PEOPLE. Disney believed that people could more easily learn the technical aspects of a job than to learn to be friendly and nice. The interview and selection process at Disney is designed to identify those […]
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A friend of mine just got a new job and was so excited to start working for this well-known company in town. I called her at the end of her first day and asked her how the day had gone. You could just hear the disappointment in her voice as she replied, “I hope […]
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