“The engagement of our entire District has been improved by the impact of “Service Excellence” as introduced by Teri Yanovitch.  Teri led many workshops and presentations for our leadership team over the past year and a half.  Each of these sessions was strategically tailored to fit the needs of our teams and audiences.  Her stories and reliability are both inspiring and educational in delivery.  People are drawn to Teri Yanovitch’s words and wait if possible after the sessions requesting autographs and or wanting simply to speak with her and relate on a personal level.  The evaluations given out reflect high marks for all the sessions we have had; Teri has prepared our team to move forward with creating our own culture of ‘Service Excellence.’ ”

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