You are Choosing to Pay More – Teri Yanovitch

  In Seth Godin’s recent blog, he talks about companies basically telling customers to Please Go Away by the way they treat them. Things such as no phone numbers listed on websites for you to call or so hidden it takes a sleuth to find it. Representatives who are rewarded for quantity of calls taken […]

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Funeral Home Lives the Customer Experience

  This past week the former owner of Woodlawn Memorial Park and Funeral Home passed away. Bob Neel, had been retired, but at one time was the President and CEO. I had worked with Bob years ago when I was with Philip Crosby Associates quality management consulting firm. Bob had hired us to ensure that […]

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