Customer Service Speaker | Expert
A former Disney Institute speaker, regional trainer for the Hertz Corporation, and vice president with Philip Crosby Associates (TQM), Teri Yanovitch has combined her expertise and background to develop a proven process for creating and sustaining a culture of world-class service.
As a customer service expert, Teri works with companies who want to build loyal relationships with their customers and employees. Her passion is to help organizations create and manage outstanding customer experiences to build a strong brand and sustain a culture of service excellence.
As a customer service trainer and speaker, Teri combines valuable information with a dynamic and engaging style. Attendees leave with tips, ideas, and tools that are applicable immediately to create memorable, outstanding experiences to keep customers coming back.
Our clients include those organizations in businesses, retail, non-profits, higher education, governmental entities, and utilities that are interested in attracting and retaining customers through a culture of superior customer service.
Originally published in 2003, this how-to guide has now been expanded and extensively updated to include the latest tools, best practices, and invaluable lessons learned from companies who have actually applied the authors’ comprehensive system for building a first-rate customer service culture from the ground up! Read More
Yesterday (the presentation) was wonderful! The whole group was just raving about you all day. I appreciate everything you did for us.
Our committee relies on its speakers to offer a quality program – and you certainly delivered! We fully recognize we would not have such a successful event without the excellent presentations and stimulating discussions provided by talented individuals like you. I think everyone had at least one, if not more, take-away messages that they could implement in their own organizations as soon as they got home. Your contribution to the conference is greatly appreciated.
Teri, You were such a pleasure to work with and our audience loved your presentation!
“I have worked with service consultants for more than 20 years and Teri’s support and dedication is unprecedented. In June 2017, we completed her portion to a yearlong project that has jump started the amazing service culture for our clinical staff at Oklahoma State University in Tulsa.
Teri’s passion for creating a culture of service excellence is unsurpassed. I cannot thank her enough for her expertise in making this process a success.”
I have heard nothing but positive reviews. You kept attendees engaged and more importantly thinking critically about service/experience. Many have already talked about how they can bring this back to their organizations and teams. It was probably the highlight of the agenda.
You are a hit in Everett Public Schools and employees are starting to use the common language. I am going to look for every opportunity to bring you back!
Thank you for helping change our culture.
“You were FANTASTIC!”
“We are so glad to have had the opportunity to hear and learn from Teri. Her presentation was enjoyable, engaging and informative. She asked questions ahead of time in order to understand the basics of what our company does and with that information, she personalized the presentation to our needs. The group interaction made it fun and exciting. She was a captivating speaker and offered some great ideas. Her suggestions were relevant, practical and served as a great reminder to always exceed client expectations.”
“Teri, I’m excited to see our development along the path you helped us begin. Thanks for the strong start.”
“The engagement of our entire District has been improved by the impact of “Service Excellence” as introduced by Teri Yanovitch. Teri led many workshops and presentations for our leadership team over the past year and a half. Each of these sessions was strategically tailored to fit the needs of our teams and audiences. Her stories and reliability are both inspiring and educational in delivery. People are drawn to Teri Yanovitch’s words and wait if possible after the sessions requesting autographs and or wanting simply to speak with her and relate on a personal level. The evaluations given out reflect high marks for all the sessions we have had; Teri has prepared our team to move forward with creating our own culture of ‘Service Excellence.’ ”
“Thank you, Teri! It was a great day and you gave all of us some things to consider as we seek to be more intentional about serving our students with excellence. I am sure our paths will cross again. ”
Teri’s presentation was excellent, concise and can be applied in the real world of business.