Biography

Teri honed her skills with the best of the best. As a former Disney Institute keynote speaker and seminar leader, she shared the best practices developed by the Walt Disney Company with global organizations. And, for more than a decade, she implemented cultural change with Fortune 500 companies as an executive with Philip Crosby Associates, the company that revolutionized total quality management. In 1999, Teri became one of the first consultants to merge best practices in customer service and quality management into a comprehensive system for designing and implementing world-class service on every level.

Much of what she has learned over the years in now available in her book Unleashing Excellence – The Complete Guide to Ultimate Customer Service. This book serves as a guidebook to leaders of organizations that are looking to create a culture of service excellence and quality. She is also the co-author of Retain or Retrain – How to Keep the Best Ones from Leaving.

Teri has helped many diverse organizations over the years such as Johnson & Johnson, Fiserv Technologies, AAA, Rollins College, Scania Trucks, Ernst & Young, Nyack Hospital, Florida’s Turnpike Enterprise, First Financial, Humana and America’s Blood Centers apply the best practices of continuous improvement in both quality and service to achieve their goals.

Teri began her career as a regional trainer with the Hertz Corporation. Today she continues to work as a speaker, trainer and consultant helping organizations dedicated to delivering on their promise and developing customer loyalty.