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The Most Important Customer Contact

by TeriYanovitch | Aug 5, 2021 | Corporate, Customer Service, Elementary and High School Education, Financial, Healthcare, Higher Education, Hospitality, Non-Profit, Retail, Tips & Tools

Recently, I was asked to attend a meeting that was held in a gated neighborhood community. As I drove up to the guard gate, a woman peered out of the window of the kiosk and with a big smile on her face greeted me with a big Hello. She commented on how much she liked...
Helpful Phrases to Communicate Empathy and Understanding

Helpful Phrases to Communicate Empathy and Understanding

by admin | Jun 30, 2020 | Customer Service, Elementary and High School, Higher Education, Tips & Tools

Looking through Lens of Student Students are worried. They are worried that they will have to attend all online classes when they return to school and they miss the face to face classes. They are worried that the new scheduling will not have the classes available they...
Three Essential Steps to Take Before Opening Schools

Three Essential Steps to Take Before Opening Schools

by admin | Jun 9, 2020 | Customer Service, Higher Education, Tips & Tools

  Coming Back to School As colleges and universities are getting ready to open for late summer or fall classes, three essential steps to take to ensure both employees and students are as comfortable and confident of resuming their roles: 1. Emphasize your Higher...
Service Excellence Matters in Higher Ed

Service Excellence Matters in Higher Ed

by admin | Mar 3, 2020 | Customer Service, Elementary and High School, Higher Education, Tips & Tools

First Impressions Students are making the rounds of colleges these days trying to determine what will be the best fit for them for the next four years of their life. Not only are they looking at the academics, they are also looking for who makes them feel the most...
Disney Magic in Higher Ed

Disney Magic in Higher Ed

by admin | Feb 6, 2020 | Customer Service, Elementary and High School, Higher Education, Tips & Tools

Service Excellence in Higher Education We all know that a higher education institution is not a theme park, it is not a vacation, it does not have rides, and it doesn’t have characters, so it is not Walt Disney World. But in their industry of theme parks, Disney is...

Back to School First Impressions

by TeriYanovitch | Aug 21, 2019 | Customer Service, Elementary and High School, Higher Education, Tips & Tools

  All levels of schools from Pre-K to College began classes last week. Both students and parents were either wowed and delighted by the organized systems in place and the treatment they received from the staff or they became frustrated, disappointed, and maybe...
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