Our proprietary proven process blends the implementation tools from quality management with the superior customer service exemplified and taught by Walt Disney World. Superior customer service is recognized as the new battleground and differentiator for organizations looking to establish a strong brand and image. Customer service is not something that can be bought as an off-the-shelf product, but requires an organizational culture that must be defined and cultivated.
In order to create a seamless customer experience, all employees must understand the higher purpose to their jobs and a common vision of how service is to be delivered. Customer service is not a department, but rather a philosophy and a way of life for an organization.
Leadership Workshops: Delivered by Teri Yanovitch to assist the leadership team to define and develop a Service Philosophy and Service Standards.
Manager/Staff Workshops: These full day and half day workshops are designed to raise the bar on your current service level needs. Working with a model world-class companies use for consistently delivering excellence, these workshops will be customized to give tools and techniques that will be adapted for your organization.
Consulting: Working with your unique organization, T.A Yanovitch, Inc. will assist your organization to improve your service levels to world-class status.