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How to Keep the Competition from Stealing your Customers

by TeriYanovitch | Aug 26, 2021 | Corporate, Customer Service, Financial, Healthcare, Hospitality, Non-Profit, Retail, Tips & Tools

A successful business owner once told me that as soon as he gets a call from a customer who has been buying a similar product from another company, he knows he can strike to steal that customer. Most customers are lazy and if their current provider is satisfying their...

The Most Important Customer Contact

by TeriYanovitch | Aug 5, 2021 | Corporate, Customer Service, Elementary and High School Education, Financial, Healthcare, Higher Education, Hospitality, Non-Profit, Retail, Tips & Tools

Recently, I was asked to attend a meeting that was held in a gated neighborhood community. As I drove up to the guard gate, a woman peered out of the window of the kiosk and with a big smile on her face greeted me with a big Hello. She commented on how much she liked...

9 Ways Leaders In Higher Education Can Show Customer Service Matters

by TeriYanovitch | Jun 10, 2021 | Corporate, Customer Service, Financial, Healthcare, Hospitality, Non-Profit, Retail, Tips & Tools, Uncategorized

1. Share your vision of what exceptional service looks like for your department. 2. Show enthusiasm and energize others with your commitment to Service Excellence. 3. Exhibit a sense of urgency in achieving goals and objectives. 4. Encourage teamwork within your...

Reading Your Customers

by TeriYanovitch | May 20, 2021 | Corporate, Customer Service, Financial, Healthcare, Hospitality, Non-Profit, Retail, Tips & Tools, Uncategorized

This weekend my husband and I went out to eat at two of our favorite restaurants. Both restaurants are very popular; one is a pizza place and the other is a breakfast diner. This weekend was no exception to their popularity as both were filled to capacity when we...

Vanguard Knows the Secret

by TeriYanovitch | May 11, 2021 | Corporate, Customer Service, Financial, Healthcare, Hospitality, Non-Profit, Retail, Tips & Tools

Once in a great while you come across a company that blows your socks off with their customer service and that is exactly what has happened to me over the past few weeks in working with Vanguard investments. What is their secret? Three things: 1. Responsive. I have...

Post COVID Customer Service

by TeriYanovitch | Feb 4, 2021 | Corporate, Customer Service, Financial, Healthcare, Hospitality, Non-Profit, Retail, Tips & Tools

There is a revitalization occurring as we begin 2021 and organizations are looking not only to revive their businesses, but to create a rebirth or a new beginning. One of the ways this is happening is through organizing the whole business around the delivery of...
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