by TeriYanovitch | Jul 12, 2016 | Customer Service, Higher Education, Tips & Tools
Summer is here and many colleges and universities are hosting new student orientations for the fall semester. Looking through the lens of the new student, their emotions are high. For some students this will be an exciting adventuresome event, for others, it...
by TeriYanovitch | Nov 3, 2015 | Customer Service, Higher Education
Thanksgiving is quickly approaching and not only is it a time for families to gather together, eat turkey and give thanks, it is also a time for students to gather with their old high school friends. It is the first extended length of time many of them will have...
by TeriYanovitch | Oct 6, 2015 | Customer Service, Higher Education
According to a recently released Moody’s Investor Service report, closure rates for small colleges and universities are expected to triple in the coming years. In addition, they predict increases in mergers and alliances for publicly funded institutions. All related...
by TeriYanovitch | Sep 1, 2015 | Customer Service, Higher Education
For a long time we have known that the student experience is a key factor in graduation and retention rates and for a long time this fact has been ignored by most institutions. Be it Tinto’s study that showed while SAT and high school grades were...
by TeriYanovitch | Jun 18, 2015 | Customer Service, Higher Education
A couple of factors are leading students and parents to look at colleges as though they are a commodity item and these factors are created by the colleges themselves: 1. focusing on only the economic value of a college degree – higher paying jobs that result...
by TeriYanovitch | May 6, 2015 | Customer Service, Higher Education
Public higher education is at a crossroads. The fact that barely over 50 % of the students enrolled at a four year university today will cross the graduation stage with a diploma in six years is astounding. Student loans are soaring with students taking out...
