by TeriYanovitch | Oct 6, 2015 | Customer Service, Higher Education
According to a recently released Moody’s Investor Service report, closure rates for small colleges and universities are expected to triple in the coming years. In addition, they predict increases in mergers and alliances for publicly funded institutions. All related...
by TeriYanovitch | Sep 1, 2015 | Customer Service, Higher Education
For a long time we have known that the student experience is a key factor in graduation and retention rates and for a long time this fact has been ignored by most institutions. Be it Tinto’s study that showed while SAT and high school grades were...
by TeriYanovitch | Jun 18, 2015 | Customer Service, Higher Education
A couple of factors are leading students and parents to look at colleges as though they are a commodity item and these factors are created by the colleges themselves: 1. focusing on only the economic value of a college degree – higher paying jobs that result...
by TeriYanovitch | May 6, 2015 | Customer Service, Higher Education
Public higher education is at a crossroads. The fact that barely over 50 % of the students enrolled at a four year university today will cross the graduation stage with a diploma in six years is astounding. Student loans are soaring with students taking out...
by TeriYanovitch | Apr 9, 2015 | Customer Service, Higher Education
Every college or university I have visited complains of the silos between departments. These silos are like invisible walls that prevent co-workers from working together and building relationships. These walls create a competition between departments and people...
by TeriYanovitch | Nov 14, 2014 | Higher Education
“Look on my Works, ye Mighty, and despair?” So goes Shelley’s famous warning to pretensions of greatness and hubris. One cannot help but recall Shelley’s celebrated sonnet when listening to the intractable positions taken by many stakeholders in Higher Ed....
