Every Touch Point Counts

by | Aug 1, 2013 | Customer Service, Higher Education

I was at a social gathering this weekend talking with some recent graduates about where they went to college, how they enjoyed it, and what it is they are doing now. One of them gave a story about an experience she had in her freshman year that will forever be...

Higher Education Collides with Gates

by | Jul 25, 2013 | Higher Education

Gates, the devotee of data and management by statistical analysis is on a collision course with Higher Ed. We all know that decisions in Higher Ed are based more on collaboration, not data. This collision should provide for great theater. It remains to be seen if it...