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Higher Ed: Best Lesson Learned from Disney

by TeriYanovitch | Mar 6, 2018 | Customer Service, Elementary and High School, Higher Education

  Hire nice people. It is in the top three reasons why guests say they keep going back to Disney: because the cast members are friendly and courteous. If you truly want a culture of service excellence, it must start with the people you hire today. Look for the...

Hiring Service-Oriented People

by TeriYanovitch | Aug 1, 2012 | Customer Service, Tips & Tools, Uncategorized

Someone once asked me why Walt Disney World, Ritz Carlton, and Nordstroms were so lucky in that they always got such great people working for them. My response – it’s not by luck, it’s planned and managed. A culture is made up of the people you hire; therefore, the...
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