by TeriYanovitch | Mar 2, 2016 | Higher Education, Uncategorized
There are some rude students out there. Not too long ago I was visiting a college campus and I overheard a student reaming out an employee working in the Registration area over an issue that was obviously out of her control. I was amazed at how well the employee...
by TeriYanovitch | Jan 6, 2016 | Higher Education
The world of education and the delivery of education is significantly different for students today than just a generation or two ago. The knowledge needed to prosper in the 21st century requires a new set of skills to communicate, socialize, and gather...
by TeriYanovitch | Sep 1, 2015 | Customer Service, Higher Education
For a long time we have known that the student experience is a key factor in graduation and retention rates and for a long time this fact has been ignored by most institutions. Be it Tinto’s study that showed while SAT and high school grades were...
by TeriYanovitch | Jun 18, 2015 | Customer Service, Higher Education
A couple of factors are leading students and parents to look at colleges as though they are a commodity item and these factors are created by the colleges themselves: 1. focusing on only the economic value of a college degree – higher paying jobs that result...
by TeriYanovitch | May 6, 2015 | Customer Service, Higher Education
Public higher education is at a crossroads. The fact that barely over 50 % of the students enrolled at a four year university today will cross the graduation stage with a diploma in six years is astounding. Student loans are soaring with students taking out...
