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The Most Important Customer Contact

by TeriYanovitch | Aug 5, 2021 | Corporate, Customer Service, Elementary and High School Education, Financial, Healthcare, Higher Education, Hospitality, Non-Profit, Retail, Tips & Tools

Recently, I was asked to attend a meeting that was held in a gated neighborhood community. As I drove up to the guard gate, a woman peered out of the window of the kiosk and with a big smile on her face greeted me with a big Hello. She commented on how much she liked...

Vanguard Knows the Secret

by TeriYanovitch | May 11, 2021 | Corporate, Customer Service, Financial, Healthcare, Hospitality, Non-Profit, Retail, Tips & Tools

Once in a great while you come across a company that blows your socks off with their customer service and that is exactly what has happened to me over the past few weeks in working with Vanguard investments. What is their secret? Three things: 1. Responsive. I have...

Post COVID Customer Service

by TeriYanovitch | Feb 4, 2021 | Corporate, Customer Service, Financial, Healthcare, Hospitality, Non-Profit, Retail, Tips & Tools

There is a revitalization occurring as we begin 2021 and organizations are looking not only to revive their businesses, but to create a rebirth or a new beginning. One of the ways this is happening is through organizing the whole business around the delivery of...
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