Last week, I was invited to play pickleball in a private gated neighborhood community. As I drove up to the guard gate, the window to the kiosk was closed shut. Since there was a barrier gate in front of my car, I couldn’t move forward, so I sat there. A couple minutes later, the window […]
Once in a great while you come across a company that blows your socks off with their customer service and that is exactly what has happened to me over the past few weeks in working with Vanguard investments. What is their secret? Three things: 1. Responsive. I have never had to wait more than five […]
There is a revitalization occurring as we begin 2021 and organizations are looking not only to revive their businesses, but to create a rebirth or a new beginning. One of the ways this is happening is through organizing the whole business around the delivery of exceptional customer experiences. It is called the Business of Experience […]