Teri Yanovitch customer service

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Corporate , Customer Service , Elementary and High School Education , Financial , Healthcare , Higher Education , Hospitality , Non-Profit , Retail , Tips & Tools

Recently, I was asked to attend a meeting that was held in a gated neighborhood community. As I drove up to the guard gate, a woman peered out of the window of the kiosk and with a big smile on her face greeted me with a big Hello. She commented on how much she liked […]

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Corporate , Customer Service , Financial , Healthcare , Hospitality , Non-Profit , Retail , Tips & Tools

There is a revitalization occurring as we begin 2021 and organizations are looking not only to revive their businesses, but to create a rebirth or a new beginning. One of the ways this is happening is through organizing the whole business around the delivery of exceptional customer experiences. It is called the Business of Experience […]

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