by TeriYanovitch | Mar 6, 2018 | Customer Service, Elementary and High School, Higher Education
Hire nice people. It is in the top three reasons why guests say they keep going back to Disney: because the cast members are friendly and courteous. If you truly want a culture of service excellence, it must start with the people you hire today. Look for the...
by TeriYanovitch | Feb 28, 2018 | Customer Service, Higher Education
Many colleges are starting to host Open House Days for students that have been accepted for admission to their school and also inviting students who are still deciding on which school to choose. Most higher ed institutions are thinking about how they are being...
by TeriYanovitch | Jan 11, 2018 | Customer Service, Elementary and High School, Higher Education, Tips & Tools
Referrals are a result of students not actively engaged in learning. Typically, this leads to negative behavior, which if not nipped in the bud, these referrals can result in suspension time. Studies have shown, suspension time is not valuable to the school or...
by TeriYanovitch | Jun 6, 2017 | Higher Education
My niece just finished her first year of college and was ready to fly home and enjoy the summer with her family, when she was notified she would need to take a Math Placement test to determine readiness before she could sign up for a required College Algebra class in...
by TeriYanovitch | Aug 3, 2016 | Customer Service, Higher Education, Tips & Tools
Improving your consistency in delivering a flawless student journey is one of the best ways to create value. A student enrolling, registering, selecting her classes, receiving a class schedule, paying tuition, and attending first class successfully with no...
