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Post COVID Customer Service

by TeriYanovitch | Feb 4, 2021 | Corporate, Customer Service, Financial, Healthcare, Hospitality, Non-Profit, Retail, Tips & Tools

There is a revitalization occurring as we begin 2021 and organizations are looking not only to revive their businesses, but to create a rebirth or a new beginning. One of the ways this is happening is through organizing the whole business around the delivery of...

Personal Touch Pays Off

by TeriYanovitch | Jan 7, 2021 | Corporate, Customer Service, Financial, Healthcare, Hospitality, Non-Profit, Retail, Tips & Tools

It’s tough to stand out among your competition when you are an online company. But that’s exactly what Chewy, an online pet store company, has accomplished with the use of the personal touch. The first time I ordered from Chewy for my chocolate Lab named Doak, the...

Back to School First Impressions

by TeriYanovitch | Aug 21, 2019 | Customer Service, Elementary and High School, Higher Education, Tips & Tools

  All levels of schools from Pre-K to College began classes last week. Both students and parents were either wowed and delighted by the organized systems in place and the treatment they received from the staff or they became frustrated, disappointed, and maybe...

Top 3 Reasons Why Higher Education Needs Service Excellence

by TeriYanovitch | Apr 10, 2019 | Customer Service, Higher Education

Maya Angelou once said, “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Students remember how you made them feel. The colleges and universities that make students feel good...

Why Service Excellence in Higher Education Can Fail

by TeriYanovitch | Oct 2, 2018 | Customer Service, Elementary and High School, Higher Education, Uncategorized

The number one reason why an initiative focused on creating a culture of Service Excellence is not as successful in a college/university as it could be is: Senior Leadership Commitment. There is an old fable about a Pig and a Chicken walking down the road. The Chicken...
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