by TeriYanovitch | Apr 10, 2019 | Customer Service, Higher Education
Maya Angelou once said, “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Students remember how you made them feel. The colleges and universities that make students feel good...
by TeriYanovitch | Oct 2, 2018 | Customer Service, Elementary and High School, Higher Education, Uncategorized
The number one reason why an initiative focused on creating a culture of Service Excellence is not as successful in a college/university as it could be is: Senior Leadership Commitment. There is an old fable about a Pig and a Chicken walking down the road. The Chicken...
by TeriYanovitch | Mar 6, 2018 | Customer Service, Elementary and High School, Higher Education
Hire nice people. It is in the top three reasons why guests say they keep going back to Disney: because the cast members are friendly and courteous. If you truly want a culture of service excellence, it must start with the people you hire today. Look for the...
by TeriYanovitch | Feb 28, 2018 | Customer Service, Higher Education
Many colleges are starting to host Open House Days for students that have been accepted for admission to their school and also inviting students who are still deciding on which school to choose. Most higher ed institutions are thinking about how they are being...
by TeriYanovitch | Jan 11, 2018 | Customer Service, Elementary and High School, Higher Education, Tips & Tools
Referrals are a result of students not actively engaged in learning. Typically, this leads to negative behavior, which if not nipped in the bud, these referrals can result in suspension time. Studies have shown, suspension time is not valuable to the school or...
by TeriYanovitch | Aug 3, 2016 | Customer Service, Higher Education, Tips & Tools
Improving your consistency in delivering a flawless student journey is one of the best ways to create value. A student enrolling, registering, selecting her classes, receiving a class schedule, paying tuition, and attending first class successfully with no...
