by TeriYanovitch | Jan 24, 2013 | Customer Service, Higher Education
As Darwin points out “it is not the strong that survive, but the adaptable”. Higher education has held a sacred place in our society. Our colleges and universities are a unique ecosystem that provides value to a wide array of stakeholders such as students, job...
by TeriYanovitch | Aug 21, 2012 | Customer Service, Higher Education
Why don’t students who you’ve worked so hard to recruit and enroll, stay in school? Conventional wisdom would cite financial reasons, scheduling difficulties, poor grades, or simply personal. Yet, studies show that almost 72% of students leave because of...
by TeriYanovitch | Aug 7, 2012 | Customer Service, Higher Education, Tips & Tools
Colleges are struggling to increase student retention rates. What would Walt think of the way staff, faculty, students and parents all interact? Walt Disney once said “do what you do so well that they will want to see it again and bring back their friends.” If Walt...
by TeriYanovitch | May 15, 2012 | Customer Service, Higher Education
Graduation time is here and there is much celebration in the air for those students who have made it across the stage and received the piece of paper that they hope will help them make their entry into the job world with a great paying job. But what about those who...
by TeriYanovitch | Apr 17, 2012 | Customer Service, Higher Education
It’s the age old question in higher education: are the students the institution’s customers? According to one professor quoting Martin Buber, the philosopher, said students are absolutely not customers, but are “unfinished and unfulfilled beings who stand to gain from...
