by TeriYanovitch | Mar 6, 2018 | Customer Service, Elementary and High School, Higher Education
Hire nice people. It is in the top three reasons why guests say they keep going back to Disney: because the cast members are friendly and courteous. If you truly want a culture of service excellence, it must start with the people you hire today. Look for the...
by TeriYanovitch | Feb 28, 2018 | Customer Service, Higher Education
Many colleges are starting to host Open House Days for students that have been accepted for admission to their school and also inviting students who are still deciding on which school to choose. Most higher ed institutions are thinking about how they are being...
by TeriYanovitch | Aug 3, 2016 | Customer Service, Higher Education, Tips & Tools
Improving your consistency in delivering a flawless student journey is one of the best ways to create value. A student enrolling, registering, selecting her classes, receiving a class schedule, paying tuition, and attending first class successfully with no...
by TeriYanovitch | Jul 12, 2016 | Customer Service, Higher Education, Tips & Tools
Summer is here and many colleges and universities are hosting new student orientations for the fall semester. Looking through the lens of the new student, their emotions are high. For some students this will be an exciting adventuresome event, for others, it...
by TeriYanovitch | Mar 30, 2016 | Higher Education
As a young child through my high school years, I was a ballet dancer. For years, I would spend three to four days a week inside a ballet studio. In ballet, every class starts the same routine. I can still remember most of them. There is a smell to a...