by TeriYanovitch | Mar 2, 2016 | Higher Education, Uncategorized
There are some rude students out there. Not too long ago I was visiting a college campus and I overheard a student reaming out an employee working in the Registration area over an issue that was obviously out of her control. I was amazed at how well the employee...
by TeriYanovitch | Jan 6, 2016 | Higher Education
The world of education and the delivery of education is significantly different for students today than just a generation or two ago. The knowledge needed to prosper in the 21st century requires a new set of skills to communicate, socialize, and gather...
by TeriYanovitch | Nov 3, 2015 | Customer Service, Higher Education
Thanksgiving is quickly approaching and not only is it a time for families to gather together, eat turkey and give thanks, it is also a time for students to gather with their old high school friends. It is the first extended length of time many of them will have...
by TeriYanovitch | Oct 6, 2015 | Customer Service, Higher Education
According to a recently released Moody’s Investor Service report, closure rates for small colleges and universities are expected to triple in the coming years. In addition, they predict increases in mergers and alliances for publicly funded institutions. All related...
by TeriYanovitch | Sep 1, 2015 | Customer Service, Higher Education
For a long time we have known that the student experience is a key factor in graduation and retention rates and for a long time this fact has been ignored by most institutions. Be it Tinto’s study that showed while SAT and high school grades were...
