by TeriYanovitch | Jun 18, 2015 | Customer Service, Higher Education
A couple of factors are leading students and parents to look at colleges as though they are a commodity item and these factors are created by the colleges themselves: 1. focusing on only the economic value of a college degree – higher paying jobs that result...
by TeriYanovitch | May 6, 2015 | Customer Service, Higher Education
Public higher education is at a crossroads. The fact that barely over 50 % of the students enrolled at a four year university today will cross the graduation stage with a diploma in six years is astounding. Student loans are soaring with students taking out...
by TeriYanovitch | Apr 9, 2015 | Customer Service, Higher Education
Every college or university I have visited complains of the silos between departments. These silos are like invisible walls that prevent co-workers from working together and building relationships. These walls create a competition between departments and people...
by TeriYanovitch | Sep 2, 2014 | Customer Service, Higher Education
This week I was on several college and university campuses as the first week of school was getting under way for the year. It was hard not to miss the many parents that were wistfully watching their young son or daughter get settled in their living residences and...
by TeriYanovitch | Aug 26, 2014 | Higher Education
The subject NYT opinion piece should be a watershed. It starts off with the perfunctory attacks on business practices in education, reformers, market solutions and competition. But, after aimlessly meandering through the woods, it then remarkably, makes a U-turn and...
