(407) 415-7765 ty@retainloyalcustomers.com
Teri Yanovitch | Retain Loyal Customers
  • About
    • Biography
    • Our Approach
    • Client List
    • Testimonials
  • Keynotes & Workshops
    • Book Teri
  • Consulting
  • Higher Education Retention
    • Higher Education Process Improvement
    • Higher Education Keynotes
    • Higher Education Workshops
    • Higher Education Consulting
    • Higher Education Blog
  • Blog
  • Contact
Select Page

Vanguard Knows the Secret

by TeriYanovitch | May 11, 2021 | Corporate, Customer Service, Financial, Healthcare, Hospitality, Non-Profit, Retail, Tips & Tools

Once in a great while you come across a company that blows your socks off with their customer service and that is exactly what has happened to me over the past few weeks in working with Vanguard investments. What is their secret? Three things: 1. Responsive. I have...

Post COVID Customer Service

by TeriYanovitch | Feb 4, 2021 | Corporate, Customer Service, Financial, Healthcare, Hospitality, Non-Profit, Retail, Tips & Tools

There is a revitalization occurring as we begin 2021 and organizations are looking not only to revive their businesses, but to create a rebirth or a new beginning. One of the ways this is happening is through organizing the whole business around the delivery of...

Higher Ed: True Service Comparisons for Success

by TeriYanovitch | Feb 28, 2018 | Customer Service, Higher Education

Many colleges are starting to host Open House Days for students that have been accepted for admission to their school and also inviting students who are still deciding on which school to choose. Most higher ed institutions are thinking about how they are being...

Customer Service in Higher Education

by TeriYanovitch | May 6, 2015 | Customer Service, Higher Education

Public higher education is at a crossroads. The fact that barely over 50 % of the students enrolled at a four year university today will cross the graduation stage with a diploma in six years is astounding. Student loans are soaring with students taking out...

Graduation and the Customer Experience

by TeriYanovitch | Apr 24, 2013 | Customer Service, Higher Education

  Graduation is right around the corner for most college campuses and everyone is getting prepared for the big event. What a great time to showcase the college and impress your visitors with your outstanding customer service. Those visitors are your customers for...
(c) 2023 | T. A. Yanovitch, Inc.
Site designed and hosted by W3C Web Services