by TeriYanovitch | Mar 30, 2016 | Higher Education
As a young child through my high school years, I was a ballet dancer. For years, I would spend three to four days a week inside a ballet studio. In ballet, every class starts the same routine. I can still remember most of them. There is a smell to a...
by TeriYanovitch | Nov 3, 2015 | Customer Service, Higher Education
Thanksgiving is quickly approaching and not only is it a time for families to gather together, eat turkey and give thanks, it is also a time for students to gather with their old high school friends. It is the first extended length of time many of them will have...
by TeriYanovitch | Jul 1, 2014 | Higher Education
If we want improvement in our processes, it is important to measure. By not measuring, we don’t really know what or how big is our problem or obstacle. I am often asked the question: “How do you measure service?” Below is a worksheet that may...
by TeriYanovitch | Jun 24, 2014 | Higher Education
Great coaches know the importance of keeping their team in line with a clear vision of where they are going. When team members drift off, the coach is right there to bring them back. When I ask the question to managers “why is counseling employees challenging?” I...
by TeriYanovitch | Jun 3, 2014 | Higher Education
More and more, as I work with colleges and universities, I am hearing the word “transparency” coming up as a needed service standard. This implies to me, that currently, there is little to no transparency. Is it that we live in such a non-transparent world today that...
