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Disney Magic in Higher Ed

Disney Magic in Higher Ed

by admin | Feb 6, 2020 | Customer Service, Elementary and High School, Higher Education, Tips & Tools

Service Excellence in Higher Education We all know that a higher education institution is not a theme park, it is not a vacation, it does not have rides, and it doesn’t have characters, so it is not Walt Disney World. But in their industry of theme parks, Disney is...

Back to School First Impressions

by TeriYanovitch | Aug 21, 2019 | Customer Service, Elementary and High School, Higher Education, Tips & Tools

  All levels of schools from Pre-K to College began classes last week. Both students and parents were either wowed and delighted by the organized systems in place and the treatment they received from the staff or they became frustrated, disappointed, and maybe...

Higher Ed: Best Lesson Learned from Disney

by TeriYanovitch | Mar 6, 2018 | Customer Service, Elementary and High School, Higher Education

  Hire nice people. It is in the top three reasons why guests say they keep going back to Disney: because the cast members are friendly and courteous. If you truly want a culture of service excellence, it must start with the people you hire today. Look for the...

Student Orientation Tips for Success

by TeriYanovitch | Jul 12, 2016 | Customer Service, Higher Education, Tips & Tools

  Summer is here and many colleges and universities are hosting new student orientations for the fall semester. Looking through the lens of the new student, their emotions are high. For some students this will be an exciting adventuresome event, for others, it...

Disney Goes to College

by TeriYanovitch | Aug 7, 2012 | Customer Service, Higher Education, Tips & Tools

Colleges are struggling to increase student retention rates. What would Walt think of the way staff, faculty, students and parents all interact? Walt Disney once said “do what you do so well that they will want to see it again and bring back their friends.” If Walt...
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