by TeriYanovitch | May 20, 2021 | Corporate, Customer Service, Financial, Healthcare, Hospitality, Non-Profit, Retail, Tips & Tools, Uncategorized
This weekend my husband and I went out to eat at two of our favorite restaurants. Both restaurants are very popular; one is a pizza place and the other is a breakfast diner. This weekend was no exception to their popularity as both were filled to capacity when we...
by admin | Feb 6, 2020 | Customer Service, Elementary and High School, Higher Education, Tips & Tools
Service Excellence in Higher Education We all know that a higher education institution is not a theme park, it is not a vacation, it does not have rides, and it doesn’t have characters, so it is not Walt Disney World. But in their industry of theme parks, Disney is...
