by admin | Jun 9, 2020 | Customer Service, Higher Education, Tips & Tools
Coming Back to School As colleges and universities are getting ready to open for late summer or fall classes, three essential steps to take to ensure both employees and students are as comfortable and confident of resuming their roles: 1. Emphasize your Higher...
by admin | May 4, 2020 | Uncategorized
Opportunity to Make Change in Culture Now is the time to redefine your university culture. When schools are given the go ahead to open again, for many it will be like starting over. If you weren’t happy with the culture you had, it will be a perfect time to create the...
by admin | Feb 6, 2020 | Customer Service, Elementary and High School, Higher Education, Tips & Tools
Service Excellence in Higher Education We all know that a higher education institution is not a theme park, it is not a vacation, it does not have rides, and it doesn’t have characters, so it is not Walt Disney World. But in their industry of theme parks, Disney is...
by TeriYanovitch | Mar 6, 2018 | Customer Service, Elementary and High School, Higher Education
Hire nice people. It is in the top three reasons why guests say they keep going back to Disney: because the cast members are friendly and courteous. If you truly want a culture of service excellence, it must start with the people you hire today. Look for the...
by TeriYanovitch | Feb 28, 2018 | Customer Service, Higher Education
Many colleges are starting to host Open House Days for students that have been accepted for admission to their school and also inviting students who are still deciding on which school to choose. Most higher ed institutions are thinking about how they are being...