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Disney Magic in Higher Ed

Disney Magic in Higher Ed

by admin | Feb 6, 2020 | Customer Service, Elementary and High School, Higher Education, Tips & Tools

Service Excellence in Higher Education We all know that a higher education institution is not a theme park, it is not a vacation, it does not have rides, and it doesn’t have characters, so it is not Walt Disney World. But in their industry of theme parks, Disney is...

Customer Service Culture Starts with Leadership

by TeriYanovitch | May 30, 2013 | Customer Service, Higher Education, Tips & Tools

Two main ingredients are required to lead a culture of customer service in higher education: communications and personal example. Consistent communication of the way you expect employees to treat students must be transmitted on a regular basis. All formats of...
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