by admin | Feb 6, 2020 | Customer Service, Elementary and High School, Higher Education, Tips & Tools
Service Excellence in Higher Education We all know that a higher education institution is not a theme park, it is not a vacation, it does not have rides, and it doesn’t have characters, so it is not Walt Disney World. But in their industry of theme parks, Disney is...
by TeriYanovitch | May 30, 2013 | Customer Service, Higher Education, Tips & Tools
Two main ingredients are required to lead a culture of customer service in higher education: communications and personal example. Consistent communication of the way you expect employees to treat students must be transmitted on a regular basis. All formats of...
