by TeriYanovitch | May 11, 2021 | Corporate, Customer Service, Financial, Healthcare, Hospitality, Non-Profit, Retail, Tips & Tools
Once in a great while you come across a company that blows your socks off with their customer service and that is exactly what has happened to me over the past few weeks in working with Vanguard investments. What is their secret? Three things: 1. Responsive. I have...
by TeriYanovitch | Feb 4, 2021 | Corporate, Customer Service, Financial, Healthcare, Hospitality, Non-Profit, Retail, Tips & Tools
There is a revitalization occurring as we begin 2021 and organizations are looking not only to revive their businesses, but to create a rebirth or a new beginning. One of the ways this is happening is through organizing the whole business around the delivery of...
by TeriYanovitch | Jan 7, 2021 | Corporate, Customer Service, Financial, Healthcare, Hospitality, Non-Profit, Retail, Tips & Tools
It’s tough to stand out among your competition when you are an online company. But that’s exactly what Chewy, an online pet store company, has accomplished with the use of the personal touch. The first time I ordered from Chewy for my chocolate Lab named Doak, the...
by TeriYanovitch | Feb 13, 2013 | Customer Service, Higher Education
Higher Education is catching on to what industry has had to painfully learn: Service is the new differentiator. As products and service become more ubiquitous, the customer experience is becoming the battleground for attracting and retaining customers as well as...
by TeriYanovitch | Aug 7, 2012 | Customer Service, Higher Education, Tips & Tools
Colleges are struggling to increase student retention rates. What would Walt think of the way staff, faculty, students and parents all interact? Walt Disney once said “do what you do so well that they will want to see it again and bring back their friends.” If Walt...
