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The Most Important Customer Contact

by TeriYanovitch | Aug 5, 2021 | Corporate, Customer Service, Elementary and High School Education, Financial, Healthcare, Higher Education, Hospitality, Non-Profit, Retail, Tips & Tools

Recently, I was asked to attend a meeting that was held in a gated neighborhood community. As I drove up to the guard gate, a woman peered out of the window of the kiosk and with a big smile on her face greeted me with a big Hello. She commented on how much she liked...

9 Ways Leaders In Higher Education Can Show Customer Service Matters

by TeriYanovitch | Jun 10, 2021 | Corporate, Customer Service, Financial, Healthcare, Hospitality, Non-Profit, Retail, Tips & Tools, Uncategorized

1. Share your vision of what exceptional service looks like for your department. 2. Show enthusiasm and energize others with your commitment to Service Excellence. 3. Exhibit a sense of urgency in achieving goals and objectives. 4. Encourage teamwork within your...

Reading Your Customers

by TeriYanovitch | May 20, 2021 | Corporate, Customer Service, Financial, Healthcare, Hospitality, Non-Profit, Retail, Tips & Tools, Uncategorized

This weekend my husband and I went out to eat at two of our favorite restaurants. Both restaurants are very popular; one is a pizza place and the other is a breakfast diner. This weekend was no exception to their popularity as both were filled to capacity when we...
Helpful Phrases to Communicate Empathy and Understanding

Helpful Phrases to Communicate Empathy and Understanding

by admin | Jun 30, 2020 | Customer Service, Elementary and High School, Higher Education, Tips & Tools

Looking through Lens of Student Students are worried. They are worried that they will have to attend all online classes when they return to school and they miss the face to face classes. They are worried that the new scheduling will not have the classes available they...

Why Service Excellence in Higher Education Can Fail

by TeriYanovitch | Oct 2, 2018 | Customer Service, Elementary and High School, Higher Education, Uncategorized

The number one reason why an initiative focused on creating a culture of Service Excellence is not as successful in a college/university as it could be is: Senior Leadership Commitment. There is an old fable about a Pig and a Chicken walking down the road. The Chicken...
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