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Helpful Phrases to Communicate Empathy and Understanding

Helpful Phrases to Communicate Empathy and Understanding

by admin | Jun 30, 2020 | Customer Service, Elementary and High School, Higher Education, Tips & Tools

Looking through Lens of Student Students are worried. They are worried that they will have to attend all online classes when they return to school and they miss the face to face classes. They are worried that the new scheduling will not have the classes available they...

Why Service Excellence in Higher Education Can Fail

by TeriYanovitch | Oct 2, 2018 | Customer Service, Elementary and High School, Higher Education, Uncategorized

The number one reason why an initiative focused on creating a culture of Service Excellence is not as successful in a college/university as it could be is: Senior Leadership Commitment. There is an old fable about a Pig and a Chicken walking down the road. The Chicken...
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