1. Remember their name or show familiarity whenever you see them on campus or talk to them by phone.
2. Identify with their emotions first, then try to meet their needs. For example, “John, I can see you are frustrated, let me see what I can do to help you.”
By addressing their emotions first, the interaction becomes more personal and human vs. just another transaction.
3. Always ask at the end before the student leaves your area, “Is there anything else I can help you with?”
Great service doesn’t need to be complicated.