by TeriYanovitch | Jun 26, 2013 | Customer Service, Higher Education
Analysts estimate that by the end of 2013, 87% of the United States population will be able to take online courses from nonprofit institutions. Whether you love them or hate them, this new medium is a force to be reckoned with. One of the biggest opponents of MOOCs...
by TeriYanovitch | Jun 18, 2013 | Customer Service, Higher Education, Tips & Tools
I was listening to an enthusiastic lecture by Professor J. Rufus Fear Ph. D. about Pericles in the golden age of Athens. The professor was vividly describing their achievements in art, theatre, architecture, pottery, philosophy, and science. What they accomplished was...
by TeriYanovitch | Jun 4, 2013 | Customer Service, Higher Education
“Horrible customer service” is how the IRS recently characterized their very public troubles. It seems all institutions are now learning the power and exposure that customer service plays in our society. While in higher education many institutions do not feel...
by TeriYanovitch | May 30, 2013 | Customer Service, Higher Education, Tips & Tools
Two main ingredients are required to lead a culture of customer service in higher education: communications and personal example. Consistent communication of the way you expect employees to treat students must be transmitted on a regular basis. All formats of...
by TeriYanovitch | Apr 24, 2013 | Customer Service, Higher Education
Graduation is right around the corner for most college campuses and everyone is getting prepared for the big event. What a great time to showcase the college and impress your visitors with your outstanding customer service. Those visitors are your customers for...
by TeriYanovitch | Feb 13, 2013 | Customer Service, Higher Education
Higher Education is catching on to what industry has had to painfully learn: Service is the new differentiator. As products and service become more ubiquitous, the customer experience is becoming the battleground for attracting and retaining customers as well as...
