by TeriYanovitch | Jan 11, 2018 | Customer Service, Elementary and High School, Higher Education, Tips & Tools
Referrals are a result of students not actively engaged in learning. Typically, this leads to negative behavior, which if not nipped in the bud, these referrals can result in suspension time. Studies have shown, suspension time is not valuable to the school or...
by TeriYanovitch | Aug 3, 2016 | Customer Service, Higher Education, Tips & Tools
Improving your consistency in delivering a flawless student journey is one of the best ways to create value. A student enrolling, registering, selecting her classes, receiving a class schedule, paying tuition, and attending first class successfully with no...
by TeriYanovitch | Jul 12, 2016 | Customer Service, Higher Education, Tips & Tools
Summer is here and many colleges and universities are hosting new student orientations for the fall semester. Looking through the lens of the new student, their emotions are high. For some students this will be an exciting adventuresome event, for others, it...
by TeriYanovitch | Dec 17, 2013 | Customer Service, Higher Education, Tips & Tools
1. Remember their name or show familiarity whenever you see them on campus or talk to them by phone. 2. Identify with their emotions first, then try to meet their needs. For example, “John, I can see you are frustrated, let me see what I can do to help you.” By...
by TeriYanovitch | Sep 4, 2013 | Customer Service, Higher Education, Tips & Tools
Colleges and universities are beginning to recognize why having a culture of service excellence is so important, but don’t know how to design and implement it. This article gives an overview of the 7 Leadership Actions that if developed, communicated, executed and...
by TeriYanovitch | Aug 22, 2013 | Customer Service, Higher Education, Tips & Tools
Students receive grades and are evaluated on how well they perform in their chosen studies. The grade lets them know where they stand and where they need to improve. Rarely does anyone rest on their laurels, most students are always striving to do better. What grade...
