by TeriYanovitch | Jun 26, 2013 | Customer Service, Higher Education
Analysts estimate that by the end of 2013, 87% of the United States population will be able to take online courses from nonprofit institutions. Whether you love them or hate them, this new medium is a force to be reckoned with. One of the biggest opponents of MOOCs...
by TeriYanovitch | Apr 24, 2013 | Customer Service, Higher Education
Graduation is right around the corner for most college campuses and everyone is getting prepared for the big event. What a great time to showcase the college and impress your visitors with your outstanding customer service. Those visitors are your customers for...
by TeriYanovitch | Feb 13, 2013 | Customer Service, Higher Education
Higher Education is catching on to what industry has had to painfully learn: Service is the new differentiator. As products and service become more ubiquitous, the customer experience is becoming the battleground for attracting and retaining customers as well as...
by TeriYanovitch | Aug 21, 2012 | Customer Service, Higher Education
Why don’t students who you’ve worked so hard to recruit and enroll, stay in school? Conventional wisdom would cite financial reasons, scheduling difficulties, poor grades, or simply personal. Yet, studies show that almost 72% of students leave because of...
by TeriYanovitch | Aug 7, 2012 | Customer Service, Higher Education, Tips & Tools
Colleges are struggling to increase student retention rates. What would Walt think of the way staff, faculty, students and parents all interact? Walt Disney once said “do what you do so well that they will want to see it again and bring back their friends.” If Walt...
